Terms & Conditions Send It Home

VACATION LOGISTICS, DMCC DBA SENDITHOME’S WEBSITE TERMS AND CONDITIONS

Welcome to Vacation Logistics, DMCC dba SendItHome’s Platform! This Platform is owned and operated by Vacation Logistics DMCC, a Company duly registered under the laws of, Dubai, United Arab Emirates, under Trade License No DMCC 844559, with registered address at Unit No: 1808-001, Mazaya Business Avenue BB1, Plot No: JLTE-PH2-BB1, Jumeirah Lakes Towers Dubai, UAE. We are thrilled to have you on board as you send your parcels with us. Before you begin, we kindly request that you familiarize yourself with the following terms and conditions that govern your use of the Platform.

These terms and conditions (“Terms”) constitute a binding agreement between you (“Customer, User, or you”) and Vacation Logistics, DMCC dba SendItHome (“Vacation Logistics, DMCC dba SendItHome, We, Us, Our”) for the use of the Platform. You must be at least 18 years of age to use the Platform. By using the Platform and agreeing to these Terms, you represent and warrant that you are at least 18 years of age. In order to proceed with the use of the Platform, it is essential that you agree to these Terms. We strongly encourage you to carefully review and understand these Terms in order to address any questions or concerns you may have. Our dedicated team is available to provide further clarification or assistance as needed.

APPLICATION
These Terms and Conditions govern the use of Vacation Logistics, DMCC dba SendItHome’s Platform and the services provided by Vacation Logistics, DMCC dba SendItHome. By accessing or using our Platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our platform.

DEFINITIONS AND INTERPRETATIONS
1. In these Terms, unless the context otherwise required, the following expressions shall have the following meanings:
  Agreement: shall be used conjunctively to refer to these Terms and Conditions.
  Vacation Logistics, DMCC dba SendItHome: the entity stated in these Terms having ownership and control over the Platform and providing the Services to Customers.
  Charges: the charges payable by the Customer for the Services in accordance with clause 12 (Charges and Payment).
  Customer: the individual who subscribes to the use of the Platform and Services under these Terms.
  Customer Data: the data provided by the Customer for the purpose of registering an account with the Platform.
  Data Protection Legislation: means:
  1. The General Data Protection Regulation (GDPR), 2016 the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003;
  2. The Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, The Federal Law No. 7 of 2002 Concerning Copyrights and Related Rights and where applicable, the Dubai International Financial Centre (DIFC) Data Protection Laws; and
  3. Any other legislation in force from time to time relating to privacy and/or the Processing of Personal Data in the jurisdiction where the Services are being provided and applicable to the provision of the Services under these Terms; and any statutory codes of practice issued by the Information Commissioner in relation to such legislation.
    Personal Data and Processing: have the meaning given to it in the Data Protection Legislation.
  Services: Services refer to the offerings provided by Vacation Logistics, DMCC dba SendItHome, designed to facilitate the efficient and convenient shipment of packages for hotel customers to their preferred destinations at reduced rates. The Services shall include but are not limited to Package Shipment, International Shipping, and Partnership with Hotel Groups and Third-Party Logistics Providers, Order Placement and Tracking. The Services aim to simplify and streamline the package shipping process for hotel customers, offering them a reliable and cost-effective solution for sending their belongings to desired destinations. By leveraging partnerships with hotel groups and trusted logistics providers, Vacation Logistics, DMCC dba SendItHome ensures a seamless and efficient experience for its customers, meeting their shipping needs with ease and convenience.
  Shipment: refers to the transportation and delivery of packages booked and facilitated through Vacation Logistics, DMCC dba SendItHome’s logistics Platform.
2. A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision. Any reference to a singular term within these Terms and Conditions includes the corresponding plural form. Likewise, any reference to a plural term also encompasses the singular form. Any reference to a party, individual, or participant within these Terms is inclusive of all genders. “In Writing” specifies that any communication, notice, or documentation required or permitted under these Terms may include traditional written forms, electronic communication, or any other form agreed upon by the Parties.

BASIS OF THESE TERMS AND CONDITIONS.
These Terms and Conditions shall come into effect when the Customer completes the account opening process and makes payment for a Shipment. The Terms apply to the exclusion of and shall prevail over any other terms that the Customer may attempt to impose or incorporate, or that are implied by trade, custom, practice or course of dealing.

USER ACCOUNTS AND REGISTRATION
1. To create an account on the Platform, users can access the signup page by scanning the QR code found in brochures or flyers available in their hotel rooms or at the hotel reception. We will require you to provide your name, email address, and choose a password. An OTP (One-Time Password) is sent to your email inbox to validate your email address. Once registered, you can start creating shipping orders. The Platform also offers a profile tab where users can provide their home address and contact details.
2. During the registration process, Vacation Logistics, DMCC dba SendItHome collects the following information: user’s name, email ID, and desired password. This information is necessary to create and manage user accounts on the Platform. When creating an account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for any activity that occurs under your account.
3. Vacation Logistics, DMCC dba SendItHome requires users to be at least 18 years old to create an account and use its services. This ensures that you are capable of entering into a legally binding agreement. By accessing or using our platform, you represent and warrant that you meet these eligibility requirements.
4. Vacation Logistics, DMCC dba SendItHome reserves the right to terminate or suspend your account at any time without notice if we believe you have violated these Terms and Conditions or engaged in fraudulent, abusive, or unlawful activities.

ORDER PLACEMENT
- Customers staying at hotels can conveniently place orders through our Website to have their goods shipped to international addresses. Please note that all orders are subject to acceptance by Send It Home, and once placed, they cannot be cancelled or modified, unless required by applicable law.
- We offer international shipping services to most countries, but it is essential for users to ensure that the items being shipped comply with all relevant import and export regulations. It is the sole responsibility of the customer to ensure that their shipments adhere to any restrictions imposed by local laws, regulations, or trade embargoes.
- We have established partnerships with reputable third-party logistics companies, including renowned providers like FedEx and DHL, to handle the transportation, customs clearance, and delivery of parcels. The selection and engagement of these logistics providers are solely determined by Send It Home, ensuring reliable and efficient shipping services for our customers.

SERVICE DESCRIPTION
1. Vacation Logistics, DMCC dba SendItHome provides a comprehensive range of logistics and courier services through its Platform to facilitate the efficient and convenient shipment of packages for hotel customers. These services include but are not limited to the following:
  1. Package Shipment Services: Vacation Logistics, DMCC dba SendItHome’s core service revolves around package shipment, enabling hotel guests to send their packages to their preferred destinations with ease. Through the platform, Customers can place shipping orders, specify pickup and delivery details, and select the appropriate packaging options.
  2. Global Reach: Vacation Logistics, DMCC dba SendItHome operates on a global scale, catering to customers from over 200 countries. Whether you are an American, European, Chinese, or any international traveler, Vacation Logistics, DMCC dba SendItHome’s services are designed to serve your shipping needs.
  3. Approved Hotel Group Properties: Vacation Logistics, DMCC dba SendItHome collaborates with renowned hotel group properties, including Marriott, Hilton, and others, to offer its services directly to their guests. This partnership ensures a seamless integration of Vacation Logistics, DMCC dba SendItHome’s logistics services within the hotel environment, making it convenient for Customers to access and utilize the shipping services during their stay.
  4. Partnership with Third-Party Logistics Providers: To facilitate reliable and efficient package transportation, Vacation Logistics, DMCC dba SendItHome has established partnerships with leading third-party logistics providers, such as FedEx, DHL, UPS and many others. These trusted logistics partners are responsible for the physical pickup, transportation, and delivery of packages, ensuring timely and secure shipment.
  5. International and Domestic Shipping: Vacation Logistics, DMCC dba SendItHome specializes in international shipping, allowing Customers to send packages to various countries around the world. From Europe to Asia, North America to South America, Vacation Logistics, DMCC dba SendItHome covers a wide range of international destinations. Additionally, within the United States of America, Vacation Logistics, DMCC dba SendItHome offers domestic shipping services, enabling Customers to send packages across states.
  6. Easy Order Placement and Tracking: Vacation Logistics, DMCC dba SendItHome’s Platform offers a user-friendly interface, allowing Customers to easily place shipping orders and track the progress of their shipments. Once an order is placed, Customers can conveniently monitor the status of their packages, from pickup to delivery, through the tracking system provided by Vacation Logistics, DMCC dba SendItHome.
  7. Compliance with Customs and Regulations: For international shipments, Vacation Logistics, DMCC dba SendItHome ensures compliance with customs regulations and requirements of the countries involved. Customers are responsible for verifying and adhering to any import/export restrictions, as well as providing accurate and complete customs declarations or commercial invoices for their packages.
2. By availing our services, Customers can enjoy a seamless and reliable delivery experience, leveraging the company’s global network, strategic partnerships, and user-friendly platform. Vacation Logistics, DMCC dba SendItHome is committed to ensuring the secure and timely delivery of packages, enhancing the convenience and satisfaction of Customers who rely on its logistics solutions.

PARCEL PACKAGING
1. Notwithstanding anything to the contrary and for the purpose of complying with applicable laws, regulations, and courier restrictions, it is agreed that the packaging of parcels to be shipped through Vacation Logistics, DMCC dba SendItHome services will be exclusively handled by the designated staff at the hotel where the Customer is staying.
2. The designated staff will be responsible for ensuring that the parcels are properly packed, labeled, and comply with all relevant shipping requirements, including but not limited to customs laws, export and import controls, and hazardous materials regulations.

PARCEL RESTRICTIONS AND LIMITATIONS
1. Vacation Logistics, DMCC dba SendItHome imposes certain restrictions on the types of parcels that can be sent through the Platform. This policy is in place to maintain the integrity of the service, comply with legal requirements, and ensure the safety and security of all users and personnel involved in the shipping process. Users are strictly prohibited from shipping items that are considered illegal, dangerous, or prohibited by law. Such items include, but are not limited to, explosives, firearms, ammunition, drugs, hazardous materials, contraband, live animals, perishable goods, and any items that infringe upon intellectual property rights or violate any applicable regulations.
2. The specific list of prohibited items may vary depending on the country of origin and destination. Customers are responsible for familiarizing themselves with the specific regulations and restrictions applicable in their respective countries. It is the customer’s sole responsibility to ensure that the contents of their packages comply with all legal shipping regulations, including customs requirements, import/export restrictions, and any other applicable laws. Vacation Logistics, DMCC dba SendItHome reserves the right to refuse the shipment of any package that violates these restrictions or poses a risk to the safety and well-being of individuals or property.
3. To facilitate the shipping process and ensure compliance with customs and regulatory requirements, each item being shipped through Vacation Logistics, DMCC dba SendItHome’s service must be accompanied by a clear and accurate description. This description should be provided in a commercial invoice or customs declaration, as required by the applicable authorities. The invoice or declaration should include details such as the nature of the item, its quantity, value, country of origin, and any other relevant information that may be necessary for customs clearance.
4. By adhering to these restrictions and requirements, Customers can help maintain the integrity and efficiency of Vacation Logistics, DMCC dba SendItHome’s Services, while ensuring compliance with legal and regulatory obligations. Vacation Logistics, DMCC dba SendItHome reserves the right to inspect and verify the contents of any package to ensure compliance with these Terms and applicable laws. Failure to comply with these restrictions may result in the refusal of service, cancellation of shipments, and legal consequences as per the applicable laws and regulations.

USAGE POLICY
1. Vacation Logistics, DMCC dba SendItHome grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our Platform for its intended purpose. This license does not permit you to modify, adapt, translate, reverse engineer, or create derivative works from the Platform.
2. When using our platform, you agree to:
  1. Comply with all applicable laws, regulations, and third-party agreements;
  2. Not engage in any fraudulent, deceptive, or unlawful activities;
  3. Not impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity;
  4. Not interfere with the operation of the platform, including transmitting viruses, spam, or other harmful code;
  5. Not collect or store personal information of other users without their consent; and
  6. Not attempt to gain unauthorized access to any part of the platform or its systems.

2. You retain ownership of any content you submit or upload to our Platform. By providing content, you grant Vacation Logistics, DMCC dba SendItHome a worldwide, fully paid-up, royalty-free, non-exclusive, sub-licensable, and transferable license to use, reproduce, distribute, modify, adapt, publicly perform, and display such content for the purpose of providing our Services.

PROHIBITED USE AND COMPLIANCE WITH LAWS
1. Your use of our Services is subject to the condition that you shall only use them for lawful purposes and in strict compliance with these Terms, as well as all applicable laws and regulations in the jurisdictions where you access and utilize our Services. You expressly agree not to employ our Services for any purpose that is prohibited by these Terms or any applicable laws.
2. It is your sole responsibility to ensure that any packages you send through our Services fully adhere to all applicable laws, regulations, and restrictions imposed by courier providers. This includes, but is not limited to, compliance with customs laws, export and import controls, and hazardous materials regulations. You hereby represent and warrant that you possess all necessary permits, licenses, and authorizations required for the lawful shipment of your packages.
3. You explicitly agree that our Services shall not be utilized to send items that are expressly prohibited by applicable laws, regulations, or courier restrictions. Such prohibited items may include, but are not limited to:
  - Illegal or controlled substances
  - Firearms, ammunition, and explosives
  - Animals, plants, or other living organisms
  - Human remains or body parts
  - Obscene or pornographic materials
  - Counterfeit or pirated goods
  - Items that infringe upon intellectual property rights
  - Items that may cause harm or damage to property, individuals, or the environment
4. You are strictly prohibited from engaging in any fraudulent, harmful, or illegal activities through our Platform. These activities include, but are not limited to:
  1. Misrepresenting your identity or affiliation with any individual or organization
  2. Accessing or attempting to access any part of our Platform without proper authorization
  3. Transmitting or distributing viruses, malware, or any other harmful software through our Platform
  4. Harvesting or collecting personal information about other users without their explicit consent
  5. Interfering with or disrupting the operation of our Platform or the networks connected to our Platform.
5. In the event of any violations of this section, we reserve the right to take appropriate actions as deemed necessary. These actions may include, but are not limited to, suspending or terminating your account, reporting your activities to relevant law enforcement authorities, and pursuing legal remedies as applicable. We shall exercise this right at our sole discretion to maintain the integrity and lawful operation of our Platform.

SERVICE AVAILABILITY
We make every effort to ensure the availability and reliability of our Platform. However, we cannot guarantee uninterrupted access or the absence of any errors, bugs, or viruses. You acknowledge and understand that the Platform may occasionally require maintenance, upgrades, or experience technical issues beyond our control. We strive to minimize any disruptions and will promptly address any issues that may arise.

PAYMENT AND CHARGES
1. The prices for our shipping services are prominently displayed on our Website. While prices are subject to change, once an order is placed, the price will remain fixed until delivery. Customers are responsible for providing accurate and complete payment information. Payment for services is due at the time of placing the order. We accept multiple payment methods, as specified on our website. In the event of payment failure or non-payment, we reserve the right to cancel the order or take necessary legal action.
2. Vacation Logistics, DMCC dba SendItHome provides a convenient payment solution for parcel delivery services through the integrated Stripe Payment portal. This enables Customers to securely and efficiently make payments directly on the platform, utilizing a wide range of payment methods such as debit cards, credit cards, and other options supported by Stripe’s secure payment system.
3. The pricing structure for Vacation Logistics, DMCC dba SendItHome’s services is based on the postal codes provided by the User. By utilizing the advanced functionality of the third-party logistics provider’s API, the Platform automatically calculates the all-inclusive price for the selected parcel delivery service. This ensures transparency and accuracy in determining the cost associated with each shipment.
4. Vacation Logistics, DMCC dba SendItHome supports multiple payment methods to offer flexibility and convenience to Customers. In addition to debit cards and credit cards, the platform accepts various other payment options that are compatible with the secure Stripe payment system. For detailed information regarding the available payment methods, Users are encouraged to visit the official Stripe website, where comprehensive information is provided on the range of payment options supported.

CANCELLATION AND REFUNDS
1. Cancellation by Customers
  1. Vacation Logistics, DMCC dba SendItHome has a strict policy regarding the cancellation of orders. Customers have the right to cancel their shipment orders placed through Vacation Logistics, DMCC dba SendItHome before payment is made. However, the cancellation terms and eligibility for refunds may vary depending on the specific circumstances and the stage of the shipment process. Once an order has been placed and paid for, cancellation shall not be allowed.
  2. If a customer wishes to cancel their shipment before it has been dispatched or picked up by the logistics provider, they must notify Vacation Logistics, DMCC dba SendItHome immediately by contacting our customer support team through the provided channels.
  3. If a customer cancels their shipment after it has been dispatched or picked up, the cancellation will be subject to the terms and conditions of the logistics provider involved. Vacation Logistics, DMCC dba SendItHome will assist customers in communicating with the logistics provider and facilitating the cancellation process, but the final decision and refund eligibility will be determined by the logistics provider’s policies.
  4. The Customer is encouraged to review these term and ensure certainty before proceeding to make payment for the service. Once payment is made, the service commences immediately and any cancellation or refund is entirely at the discretion of Vacation Logistics, DMCC dba SendItHome or the logistics provider.
2. Cancellation by Vacation Logistics, DMCC dba SendItHome
  1. Vacation Logistics, DMCC dba SendItHome reserves the right to cancel or refuse any shipment order in certain circumstances, including but not limited to:
    1. Non-compliance with these terms and conditions.
    2. Violation of any applicable laws or regulations.
    3. Suspicion of fraudulent activity or misuse of the Platform.
    4. Any circumstances beyond Vacation Logistics, DMCC dba SendItHome’s control that may prevent the successful completion of the shipment.
  2. In the event of cancellation by Vacation Logistics, DMCC dba SendItHome, Customers will be notified promptly, and any payments made for the cancelled shipment will be refunded subject to the provisions of applicable law.
3. Refunds
  1. Where permitted, refunds for cancelled shipments will be processed in accordance with the applicable refund policy of the logistics provider involved. In exceptional cases, Vacation Logistics, DMCC dba SendItHome will facilitate the refund process on behalf of the customer, but the actual refund will be issued by the logistics provider.
  2. The timing and method of refunds may vary depending on the logistics provider’s policies. Vacation Logistics, DMCC dba SendItHome will provide customers with updates and information regarding the refund process as it becomes available.
  3. Please note that certain fees and charges associated with the shipment, such as administrative fees or transaction fees, may be non-refundable. The specific refundable amount will be determined by the logistics provider’s policies and any applicable terms and conditions.
4. Communication and Support
  1. Customers are encouraged to contact Vacation Logistics, DMCC dba SendItHome’s customer support team for any cancellation or refund inquiries. Our dedicated support team will assist customers in understanding the cancellation and refund process, providing necessary guidance, and addressing any concerns or issues that may arise.
  2. Vacation Logistics, DMCC dba SendItHome will make reasonable efforts to respond to customer inquiries and provide updates regarding the cancellation and refund process in a timely manner.
5. Please note that this Cancellation and Refunds Policy is subject to the specific terms and conditions outlined by the logistics provider and any applicable laws or regulations.

SERVICE LEVEL AGREEMENT (SLA) AND TRACKING

1. Vacation Logistics, DMCC dba SendItHome is committed to providing a high-quality and reliable parcel delivery service. We strive to meet the following service level commitments:

1. 1. Delivery Timeframe: We aim to deliver parcels within the estimated timeframes specified during the booking process. However, please note that delivery times may vary depending on factors such as the destination, customs clearance, and unforeseen circumstances.
  2. Tracking Information: We provide tracking information for all shipments. You can track your parcel’s progress through the Vacation Logistics, DMCC dba SendItHome platform using the unique tracking number provided. While we make every effort to provide accurate and up-to-date tracking information, please note that occasional delays or inaccuracies may occur due to factors beyond our control.
2. In the event that Vacation Logistics, DMCC dba SendItHome fails to meet the specified service level commitments, our liability is limited to the refund of the shipping fees paid for the affected shipment. Any additional costs, damages, or losses incurred as a result of the delay or failure in delivery are not covered under this SLA, unless otherwise specified in these Terms and Conditions.
3. Vacation Logistics, DMCC dba SendItHome provides a comprehensive tracking system that allows you to monitor the status and location of your parcels. You can access tracking information through the Vacation Logistics, DMCC dba SendItHome platform or by using the provided tracking number on our website.
4. While we make every effort to provide accurate and real-time tracking information, please note that tracking updates may be subject to delays or discrepancies due to factors such as carrier limitations, technical issues, or customs processes. We will provide you with the most up-to-date information available to us, but we cannot guarantee the accuracy or timeliness of the tracking updates.
5. It is important to note that tracking information may not be available for certain shipments, such as those sent through non-trackable shipping methods or to locations with limited tracking capabilities. In such cases, we will provide you with alternative methods of obtaining shipment updates and assist you to the best of our abilities.
6. If you encounter any issues or have questions regarding the tracking of your shipment, our customer support team is available to assist you. Please contact our support team through the designated communication channels provided on the Vacation Logistics, DMCC dba SendItHome Platform.

DELIVERY TIMELINES AND LOGISTICS PROVIDER RESPONSIBILITY
1. Vacation Logistics, DMCC dba SendItHome strives to ensure prompt delivery of parcels sent through its platform. However, it is important to acknowledge that the actual delivery timeline is dependent on the services provided by the logistics provider engaged for each specific shipment.
2. While Vacation Logistics, DMCC dba SendItHome will make every effort to expedite the delivery process, it cannot guarantee or be held liable for delays or unforeseen circumstances that may arise during transit or at the hands of the logistics provider.
3. Vacation Logistics, DMCC dba SendItHome acts as an intermediary between users and logistics providers, facilitating the shipment process and coordinating the necessary logistics. The responsibility for the actual delivery of parcels rests solely with the selected logistics provider. We work with reputable and reliable logistics providers to ensure efficient and timely delivery. However, factors such as customs clearance procedures, weather conditions, transportation disruptions, or other unforeseen events may impact the delivery timeline.
4. Vacation Logistics, DMCC dba SendItHome will provide users with relevant tracking information to monitor the progress of their shipments. This information is sourced from the logistics provider and is subject to their updates and reporting. In the event of a delay or issue with the delivery of a parcel, Vacation Logistics, DMCC dba SendItHome will diligently liaise with the logistics provider to address and resolve the situation to the best of its ability. However, any claims, disputes, or liability arising from delivery delays or issues are ultimately between the user and the logistics provider.
5. Users are encouraged to review the specific terms and conditions of the selected logistics provider regarding delivery timelines, liability, and claims processes.
6. Please note that while Vacation Logistics, DMCC dba SendItHome strives for a seamless and efficient shipping experience, there may be circumstances beyond our control that can affect delivery timelines. We appreciate your understanding and cooperation in such situations. It is recommended that users consider the estimated delivery timelines provided by the logistics provider and plan their shipments accordingly, taking into account any potential delays or unforeseen circumstances.
7. By using Vacation Logistics, DMCC dba SendItHome’s platform and services, you acknowledge and accept that the actual delivery timeline is subject to the logistics provider’s operations and external factors beyond Vacation Logistics, DMCC dba SendItHome’s control.

THIRD-PARTY SERVICES
The Platform may provide links or access to third-party websites or services for your convenience. Please note that we are not responsible for the content, privacy practices, or actions of these third parties. You acknowledge and agree that you access and use any third-party services at your own risk, and you should review the terms and policies of those third parties before engaging with their services.

LIMITATION OF LIABILITY
1. By using the Platform and engaging in the Services provided, you acknowledge and agree that Vacation Logistics, DMCC dba SendItHome and its officers, directors, employees, agents, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, but is not limited to, any damages resulting from errors, omissions, delays, or interruptions in the operation of the Platform, or any loss or damage to data or equipment.
2. Vacation Logistics, DMCC dba SendItHome shall not be responsible for any errors, inaccuracies, or omissions in the information provided on the Platform. It is your responsibility to verify and validate the accuracy of the information before making any decisions or taking any actions based on such information.
3. Vacation Logistics, DMCC dba SendItHome does not guarantee the availability, reliability, or uninterrupted access to the platform. You acknowledge that the platform may be subject to maintenance, upgrades, or other technical issues that may temporarily disrupt its accessibility.
4. Vacation Logistics, DMCC dba SendItHome acts as an intermediary platform connecting customers with logistics providers for the purpose of facilitating shipment services. While Vacation Logistics, DMCC dba SendItHome makes reasonable efforts to ensure the quality and reliability of the logistics providers, Vacation Logistics, DMCC dba SendItHome shall not be held liable for any damages, losses, delays, or errors caused by the logistics providers’ actions or omissions.
5. Vacation Logistics, DMCC dba SendItHome does not assume any responsibility for the condition, safety, or integrity of the shipped items. It is the customer’s responsibility to ensure proper packaging and compliance with applicable regulations for the items being shipped. Vacation Logistics, DMCC dba SendItHome shall not be liable for any damages, losses, or claims arising from the packaging, handling, or transportation of the items. In no event shall Vacation Logistics, DMCC dba SendItHome’s total liability, whether in contract, tort (including negligence), or otherwise, exceed the total amount paid by you for the specific shipment service giving rise to the claim.

INDEMNIFICATION
1. You agree to indemnify, defend, and hold harmless Vacation Logistics, DMCC dba SendItHome and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with:
  1. Your use of the Vacation Logistics, DMCC dba SendItHome platform and services,
  2. Any violation of these Terms and Conditions,
  3. Any breach of your representations or warranties,
  4. Any infringement of intellectual property rights or other rights of third parties,
  5. Any unauthorized use or access to the Vacation Logistics, DMCC dba SendItHome platform,
  6. Any actions or omissions by you that result in harm, damage, or injury to any third party,
  7. Any violation of applicable laws, regulations, or industry standards.
2. Vacation Logistics, DMCC dba SendItHome reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with Vacation Logistics, DMCC dba SendItHome in asserting any available defenses.
3. Vacation Logistics, DMCC dba SendItHome will promptly notify you of any claim or action for which it seeks indemnification. You agree to promptly provide Vacation Logistics, DMCC dba SendItHome with all necessary information, assistance, and cooperation to defend such claims or actions.

DISPUTE RESOLUTION
1. In the event of any disputes or disagreements arising between Vacation Logistics, DMCC dba SendItHome and the Customer, the following dispute resolution process shall be followed:
  1. Customers are encouraged to first contact Vacation Logistics, DMCC dba SendItHome’s customer support team to raise their concerns or disputes. Vacation Logistics, DMCC dba SendItHome is committed to providing prompt and efficient assistance in addressing and resolving any issues that may arise. The customer support team will make reasonable efforts to investigate the matter and provide a satisfactory resolution within a reasonable timeframe.
  2. If the dispute remains unresolved after engaging with customer support, both parties agree to participate in mediation in an attempt to reach a mutually agreeable resolution. The mediation process will be facilitated by a neutral and independent third party, chosen by mutual agreement or appointed by a recognized mediation organization. Both Vacation Logistics, DMCC dba SendItHome and the user shall actively engage in the mediation process in good faith and with a willingness to find a fair and equitable solution. The costs associated with mediation, including the mediator’s fees, shall be shared equally between both parties, unless otherwise agreed upon.
  3. If mediation is unsuccessful in resolving the dispute, both parties agree to submit the matter to binding arbitration. The arbitration shall be conducted in accordance with the rules and procedures of an internationally accepted arbitration organization to be selected by Vacation Logistics, DMCC dba SendItHome. The arbitration process shall be conducted by one or more impartial arbitrators appointed in accordance with the chosen arbitration organization’s rules. The decision rendered by the arbitrator(s) shall be final and binding on both Vacation Logistics, DMCC dba SendItHome and the Customer. Both parties agree to abide by the arbitration decision and waive any right to further litigation in relation to the dispute.
  4. Notwithstanding the above, either Party may seek injunctive relief or pursue legal action to protect their rights or interests related to intellectual property, confidentiality, or unauthorized use of the Platform.
  5. This dispute resolution process is intended to provide a fair and efficient mechanism for resolving disputes between Vacation Logistics, DMCC dba SendItHome and its users. By using the Vacation Logistics, DMCC dba SendItHome platform and services, you acknowledge and agree to engage in good faith efforts to resolve any disputes through the outlined process before pursuing other legal remedies.

INTELLECTUAL PROPERTY
1. The Vacation Logistics, DMCC dba SendItHome Platform, including its website, mobile applications, software, databases, algorithms, designs, logos, trademarks, trade names, and other related intellectual property rights, are the exclusive property of Vacation Logistics, DMCC dba SendItHome or its licensors. All rights, title, and interest in and to the Vacation Logistics, DMCC dba SendItHome intellectual property are and shall remain with Vacation Logistics, DMCC dba SendItHome.
2. As a user of the Vacation Logistics, DMCC dba SendItHome platform, you retain ownership of any intellectual property rights in the content you submit, upload, or transmit through the platform (“User Content”). By providing User Content to Vacation Logistics, DMCC dba SendItHome, you grant Vacation Logistics, DMCC dba SendItHome a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, modify, adapt, publish, distribute, publicly display and perform the User Content for the purposes of providing the services and improving the platform. This license does not transfer ownership of your User Content to Vacation Logistics, DMCC dba SendItHome.
3. You agree not to use, reproduce, distribute, modify, or create derivative works of any Vacation Logistics, DMCC dba SendItHome intellectual property without prior written consent from Vacation Logistics, DMCC dba SendItHome. You shall not remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Vacation Logistics, DMCC dba SendItHome platform or its content. Any unauthorized use of the Vacation Logistics, DMCC dba SendItHome intellectual property may result in legal action and may be subject to civil and criminal penalties.
4. Vacation Logistics, DMCC dba SendItHome welcomes your feedback, comments, suggestions, and ideas regarding the platform (“Feedback”). You acknowledge and agree that any Feedback you provide to Vacation Logistics, DMCC dba SendItHome shall become the sole property of Vacation Logistics, DMCC dba SendItHome. Vacation Logistics, DMCC dba SendItHome shall have the right to use, implement, modify, or incorporate the Feedback into its platform or any other products or services without any obligation or compensation to you.
5. Vacation Logistics, DMCC dba SendItHome respects the intellectual property rights of third parties. If you believe that any content on the Vacation Logistics, DMCC dba SendItHome platform infringes upon your intellectual property rights, please contact us promptly with the necessary information to investigate and address the issue. We reserve the right to remove or disable access to any content on the Platform that is alleged to infringe upon the intellectual property rights of others, without prior notice, at our sole discretion.
6. Vacation Logistics, DMCC dba SendItHome may provide you with confidential information during the course of using the platform. You agree to treat such information as confidential and not disclose it to any third party without the prior written consent of Vacation Logistics, DMCC dba SendItHome.
7. Vacation Logistics, DMCC dba SendItHome makes no warranty or representation that your use of the Platform will not infringe upon the intellectual property rights of any third party. It is your responsibility to ensure that your use of the platform, including any User Content you provide, does not violate any applicable laws or infringe upon the intellectual property rights of others. Vacation Logistics, DMCC dba SendItHome shall not be liable for any claims, damages, losses, or expenses arising out of or in connection with any alleged or actual infringement of intellectual property rights by users of the Platform.

OUR TRADEMARKS
1. All trademarks, service marks, logos, and trade names displayed on our Website are the exclusive property of Vacation Logistics, DMCC dba SendItHome or their respective owners. Customers are strictly prohibited from using these trademarks without obtaining our prior written permission or the permission of Vacation Logistics, DMCC dba SendItHome. Any unauthorized use of these trademarks is a violation of intellectual property rights and may result in legal action.
2. If you wish to use any of the trademarks displayed on our Platform, you must seek our prior written permission. Please contact us through the designated channels provided on our Website to request permission for trademark use. We will actively monitor and enforce our trademark rights. Any infringement or unauthorized use of our trademarks will be pursued to the fullest extent permitted by law.

NOTICES
Any notice required to be given under these Terms shall be in writing and shall be delivered by hand or sent by post or e-mail to the other Party at its address set out in the Agreement, or such other address as may have been notified by that party for such purposes. A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent email shall be deemed to have been received at the time of transmission (as shown by the time sent in respect of an email).

TERMINATION AND SUSPENSION
1. Termination by Vacation Logistics, DMCC dba SendItHome
  1. Vacation Logistics, DMCC dba SendItHome reserves the right to terminate your access to the Vacation Logistics, DMCC dba SendItHome platform and services in the following circumstances:
    1. Breach of Terms: If you violate any of the terms and conditions outlined in this agreement or fail to comply with applicable laws and regulations, Vacation Logistics, DMCC dba SendItHome may terminate your access to the platform with immediate effect.
    2. Non-Payment: If you fail to make payment for services rendered within the specified timeframe, Vacation Logistics, DMCC dba SendItHome may suspend or terminate your access to the platform until outstanding payments are settled.
    3. Misuse of Platform: If you engage in fraudulent activities, misuse the platform, or attempt to undermine the security or integrity of the Vacation Logistics, DMCC dba SendItHome system, your access may be terminated.
  2. Upon termination, you will no longer be able to use the Vacation Logistics, DMCC dba SendItHome platform or access any related services. Any outstanding obligations or liabilities, including unpaid fees or charges, will remain payable.
  3. Termination by Customer
    You have the right to terminate your account and cease using the Vacation Logistics, DMCC dba SendItHome platform at any time by providing written notice to Vacation Logistics, DMCC dba SendItHome. Upon termination, any unused credits or funds in your account will be subject to the refund policy outlined in these Terms and Conditions.
  4. Suspension
    1. Vacation Logistics, DMCC dba SendItHome reserves the right to suspend your access to the Platform temporarily in the following circumstances:
      1. Non-Compliance: If you fail to comply with the terms and conditions of this agreement or violate applicable laws and regulations, Vacation Logistics, DMCC dba SendItHome may suspend your access until the issue is resolved.
      2. Investigation: In the event of suspected fraudulent or unauthorized activities on your account, Vacation Logistics, DMCC dba SendItHome may suspend your access to protect the security and integrity of the platform.
      3. Maintenance and Upgrades: Vacation Logistics, DMCC dba SendItHome may suspend access to the platform temporarily for scheduled maintenance, upgrades, or improvements. Efforts will be made to minimize any disruptions and provide advance notice whenever possible.
  5. Effect of Termination or Suspension
    1. Upon termination or suspension, you will no longer have access to the Vacation Logistics, DMCC dba SendItHome platform and related services. Vacation Logistics, DMCC dba SendItHome shall not be liable for any loss, damage, or inconvenience resulting from such termination or suspension.
    2. Termination or suspension of your account does not relieve you of any outstanding obligations or liabilities incurred prior to the termination or suspension.
    3. Vacation Logistics, DMCC dba SendItHome reserves the right to retain or delete any data associated with your account in accordance with applicable laws and its privacy policy.
  6. Notification and Appeal:
    In the event of termination or suspension, Vacation Logistics, DMCC dba SendItHome may provide notification to the Customer, detailing the reasons for such action. Users have the right to appeal the decision by contacting Vacation Logistics, DMCC dba SendItHome’s customer support. However, Vacation Logistics, DMCC dba SendItHome retains the right to make the final determination regarding the status of the user’s account or access to the platform.

PRIVACY AND DATA PROTECTION
1. Data Collection, Storage, and Use: Vacation Logistics, DMCC dba SendItHome collects user data for the purpose of providing its services. The data collected may include personal information, shipping details, and transaction records. Vacation Logistics, DMCC dba SendItHome ensures that user data is collected, stored, and used in compliance with applicable data protection laws. Data is stored securely in Azure database and Azure Blob Storage.
2. We kindly request that you provide accurate, current, and complete personal information during your interactions with us. Any personal information, including sensitive data, collected through the Website will be securely stored and handled in accordance with our Privacy and Data Protection Policy. It is your responsibility to ensure that proper consents have been obtained from the user before sharing their information. All official notifications intended for you will be sent to the email address provided during registration (as updated by you). By accepting these terms, you consent to receiving communications from us via email. You agree that all agreements, notices, disclosures, and other communications we provide to you via email satisfy any legal requirement that such communications be in writing. Any personal information you provide to us while using the Website or as a member will be treated in accordance with our Privacy Policy. You can review our Privacy Policy by visiting here.
3. Vacation Logistics, DMCC dba SendItHome may engage third-party service providers to process certain user data. These providers include FedEx, SendGrid, Zendesk, and Stripe. Vacation Logistics, DMCC dba SendItHome takes appropriate measures to ensure the security and confidentiality of user data when shared with these third-party services.
4. Vacation Logistics, DMCC dba SendItHome implements industry-standard security measures to protect user data from unauthorized access, loss, or disclosure. These measures include encryption of data during transmission and storage, regular system updates, and access controls.

GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any disputes arising from these terms and the use of Vacation Logistics, DMCC dba SendItHome’s platform shall be subject to the exclusive jurisdiction of the courts located in Dubai, United Arab Emirates.

GLOBAL APPLICATION OF TERMS
1. These terms and conditions shall apply to all customers of Vacation Logistics, DMCC dba SendItHome, irrespective of their location. By accessing or using the Vacation Logistics, DMCC dba SendItHome platform and services, you agree to be bound by these Terms, regardless of where you are located.
2. Vacation Logistics, DMCC dba SendItHome operates as a global company, providing its services to customers worldwide. Therefore, these Terms are designed to be applicable and enforceable in all jurisdictions.
3. By accepting these Terms, you acknowledge and agree that Vacation Logistics, DMCC dba SendItHome’s services may involve cross-border transactions, and you will comply with all applicable laws and regulations in your jurisdiction and the jurisdiction of Vacation Logistics, DMCC dba SendItHome.
4. It is important to note that certain countries or jurisdictions may have specific laws or regulations that may apply to the use of Vacation Logistics, DMCC dba SendItHome’s services. By agreeing to these Terms, you represent and warrant that you are not prohibited by any applicable laws or regulations from accessing or using Vacation Logistics, DMCC dba SendItHome’s platform and services.
5. In the event that any provision of these Terms is found to be invalid or unenforceable in any jurisdiction, the remaining provisions of these Terms shall remain in full force and effect.

CHANGES TO THESE TERMS
1. We reserve the right to modify or update these Terms at any time. Any changes made to these Terms will become effective immediately upon their posting on our Website or other communication channels. It is your responsibility to review these terms periodically for any updates or modifications.
2. If you continue to use the Services after any changes to these Terms, it will signify your acceptance of the modified terms. If you do not agree with the updated terms, you may choose to discontinue your use of the Services.
3. We may also provide you with notice of any significant changes to these Terms via e-mail or other appropriate means. Such notice will specify the nature of the changes and the effective date. Your continued use of the Services following the receipt of such notice constitutes your agreement to the revised terms.

These Terms represent the comprehensive and final agreement between you and us regarding the use of the Platform. By accepting this Agreement, the Customer acknowledges their understanding and agreement to all the terms and conditions stated herein. No other representations or agreements, verbal or written, shall be considered binding unless explicitly incorporated in these Terms. Any modifications to these Terms must be in writing and signed by an authorized representative of Vacation Logistics, DMCC dba SendItHome.

We encourage you to carefully read and understand these Terms and any updates or modifications. Should you have any questions or concerns about the changes, please contact us on our e-mail info@sendithome.com for clarification and we will endeavor to attend to your request.